Luke

When storing an order or completing a sale, I get an error that my printer isn’t connected. What do I do?

The most common reason for a printer not being found when trying to print a receipt or ticket is that the connection has come loose.  To remedy this, check all connections in the back of your POS system and re-plug them if you’re unsure, this also includes any cable that is connecting your POS to …

When storing an order or completing a sale, I get an error that my printer isn’t connected. What do I do? Read More »

The time/date on my touch screen POS aren’t correct. How do I change them?

To change your POS’s system time. First, navigate to home mode. Select the programming button from the menu and you will then be prompted for a clerk number. This should have been provided with the installation of your till but by default, the training mode can be accessed with the clerk number 123, which will be enough …

The time/date on my touch screen POS aren’t correct. How do I change them? Read More »

My touch screen POS always prints a receipt / never prints a receipt, how do I change this?

To change the behaviour of how receipts print, first navigate to home mode, then select manager functions. you will need to be set up with manager privileges to access this menu. On this screen you will then see a button displaying receipt on/off. Pressing this button will toggle the tills ability to print receipts after each sale has been completed. The …

My touch screen POS always prints a receipt / never prints a receipt, how do I change this? Read More »