Quick Help
Below you will find help for common problems which can be encountered with various POS systems. Either browse through the questions below or use the search bar.
My receipt printer is not printing / printing blank receipts after the roll has been changed. Why is this?
In the event that a receipt either prints blank or doesn’t print at all after a roll change almost always indicates that the new till
Why do my totals not match up when I do a reading?
The most common cause for totals not match when performing a reading is that items have been left either on a table or check and
What is X mode and Z mode?
X mode and Z mode are used to gather readings from your POS regarding your total figures and sales. Both modes can be accessed by
When storing an order or completing a sale, I get an error that my printer isn’t connected. What do I do?
The most common reason for a printer not being found when trying to print a receipt or ticket is that the connection has come loose.
The time/date on my touch screen POS aren’t correct. How do I change them?
To change your POS’s system time. First, navigate to home mode. Select the programming button from the menu and you will then be prompted for
My touch screen POS always prints a receipt / never prints a receipt, how do I change this?
To change the behaviour of how receipts print, first navigate to home mode, then select manager functions. you will need to be set up with manager privileges to access
