“Here at Homestead Nurseries Limited we have no hesitation in recommending ECR for your EPOS solutions. After an inefficient system and poor customer service provided by another local company we changed over to ECR which has proved to be a welcome breath of fresh air! Over the past six months, during a particularly busy period, the introduction of ECR has made everything run very smoothly. This has resulted in our staff being more confident and efficient on the tills. The back office system has proven to be user friendly and perfectly suited to our needs. The installation was carried out with little disturbance to our business, with much patience from Andrew with regard to staff training and adapting the EPOS system to our particular needs. Always providing a fast response and exceptional service at all times. The change to ECR has been invaluable to Homestead Nurseries Limited. We wish we had changed to them sooner, and would like to take this opportunity to thank ‘Phil the Till’ and all the staff at ECR for their continued help and support.”

You guys at ECR,  your team has helped us tremendously from programming our tills (on several occasions), talking through problems over the phone and training us to use our software etc. Ordering extra supplies is simple and with direct payments, we don’t even need to worry about settling invoices. Some of us here are not computer literate, but nothing is too much trouble. Your staff are warm, friendly, patient and very polite. Thank you to all at ECR, your service is excellent and much appreciated by us at Poppies Best Regards

“Well! Where do we start? We could blow their trumpet and sing ECR’s praises all day. They took over our till system from a previous supplier who had retired. They were brilliant, immediately taking the trouble to find out about our business needs and helped us through a complicated upgrade to make sure our back office was still talking to the till at the end of it. Andrew and Kurt are extremely knowledgeable and always willing to help sort out our problems. They have never let us down and go that extra mile to make sure that things are running smoothly for us. I can honestly say that we wouldn’t want to run our business now without them being in the background to call when we need it. It doesn’t matter what problem we have next or improvement we ask them to make they are always there on the end of the phone. Just don’t go anywhere else until you have been to ECR first. They are the best without a doubt. A massive thank you to all at ECR

Just had our till system upgrade installed at The Fox. As always brilliant service all round, as friendly, efficient and professional as they were when I had my last system installed 10 years ago, would highly recommend, Thank you .

Prior to opening, Josh installed a Zeo Touch screen & printer. The In house till training at No77 with Josh from ECR . A very friendly run business with the attention to detail. They have accommodated our work needs to a high standard, remotely or in person & after hours they will endeavour to help with any issues you may have. We highly recommend these guys . Thank you team ECR!

"I can only say thanks to Phil and the team as they make it look so easy. Looking for forward to working together for many years." Kind regards 

"From 1985 -2019 the Scott Family has dealt with Eastern Cash Registers. We have received exceptional service from ECR in this time and over the years we have progressed from traditional cash registers to the modern day Touch Screens. From the days of The Cliff Hotel & Ceasars Bar to today’s businesses - The Pier Hotel Gorleston & The Pub on the Prom in Great Yarmouth, we have the latest systems and to this very day we still receive a first class service, which is extremely important when in the hospitality industry. Only a few weeks back we had an issue on Easter Sunday & ECR came to the rescue at the Pier Hotel and helped us with a situation we found ourselves in after moving some equipment, it was no fault of ECR’s but it made no difference to them, this help was paramount to us on an incredibly busy weekend and this is why I can’t praise this company enough. So to anybody seeking the very best from an Epos Provider look no further than ECR. After care sales service from the whole team is set at a very high standard. The best in my opinion... Phil & your dedicated team a very big well done & appreciation from myself, Ian Scott and all the staff at both Pier Hotel & Pub on the Prom.

"Since the pandemic took hold early in March 2020 our business “like many others” was thrust in to a very challenging situation as we were instructed to shut our doors to the public and head in to lockdown. We like to think of ourselves as a forward thinking business, this is all very well but more often than not you need to have forward thinking partners and suppliers to swiftly react to your demands and needs to allow the business to diversify and to be able to offer different services in a fast changing market. Eastern Cash Registers have been the digital epicentre of our business and have supported us throughout the pandemic delivering an unequivocal level of customer service and response times, this has enabled us to make the best of a bad situation and allow us to continue trading in these challenging times. Lizzie and I would like to extend our thanks to all the team at ECR for your continued support lets hope 2021 is an improvement on 2020" **Original Case Study** "We have been using ECR at The Bird In Hand for over 11 years now, they have supplied, fitted and maintained our till infrastructure 3 times over this period and all I can say is that they are not only very efficient but have always been fair on price and more importantly excel when it comes to customer service! We believe in supporting local companies where we can, and we are glad to have a good relationship with the team at ECR where nothing is ever too much trouble!"

“Thanks so much for your patient service and helping me to try to troubleshoot initially and then replace our elderly cash register. I really appreciate your speedy service and especially your helpful approach.”

HOW HAPPY ARE WE AT Lily-Mai’s BGC! We’ve been working alongside ECR for around 8 years now. Other people in the industry often ask what we think about the guys & gals at ECR our response is simple. Beyond class, excellent, they go above & beyond our expectations, efficient, effective, reliable, prompt, professional, nothing is ever too much trouble. Family run business, so you get that Loyalty and care you wouldn’t from many other Epos providers, so for a business like ours , that’s just perfect. Throughout the most unprecedented time we could ever have imagined possible in the last 18 months , not once did ECR let us down , even though it was an incredibly tough time for their own business, they designed our takeaway app as we know they did for many other businesses which made an incredible difference to our business and basically allowed us to successfully continue trading and provide continuity of service to our customers, since Re-opening the app has been modified for table ordering so the fantastic service just keeps giving ! We’ve tried other Epos companies before ECR, but never managed to find that relationship we so badly craved. We can’t praise ECR enough and can’t wait to continue to watch them grow from strength to strength whilst keeping what they are always about, their customers! Thank you ECR!

“It’s always been a pleasure doing business with ECR, we have always dealt with them and decided to update our tills last year, it’s worked out so well for our business, but what makes it even better is always having someone on the end of the phone to help us out. Nothing is ever too much and it’s always very reassuring knowing any thing you ask of them is sorted straight away. Our tills were recently affected by a storm and ECR got the issues sorted straight away. We highly recommend ECR, the aftercare has been excellent and continues to be over one year on. A friendly local company with knowledgeable staff."

A few kind words from the Ocean Rooms in Gorleston… “Thank you for all your help getting us set up for Summer and your continued support anytime of the day that we may need you Always fast and super efficient service. Thank you…”

“Really efficient, friendly service making opening our new store easy knowing any mistakes we made on our new till that ECR were at the other end of the phone to help sort out any issues straight away. Highly recommended.”

“ECR supplied & fitted our new Touchscreen till at Blades of Norwich 6 months ago, our specific needs for a till which could control 4 separate cash draws was no problem… The level of service & technical support has been first class as has the product. Thank you ECR”

“Having ECR over the past 6 months has been an invaluable change for us. There till systems are making our lives 10x easier than the previous system we had here. We were previously using another EPoS system which was out dated and the company offered no support or service to us, causing huge problems with both customers and stock control. Now we have ECR, and the rare occasion there is a problem, they will help us with whatever we need at a moments notice with no problem too big or small, they are always happy to help. With the addition of the back office software we can see everything on the tills as it happens and make changes  as we go along but if a job is too much for us they are more than happy to sort it! An excellent company with a brilliant attitude to their customers, we couldn’t be happier to say they are a part of our business.”

“I have an extremely popular and busy flower stall on Norwich market place, so I needed a Cash Register that would provide me with a record of my takings and so that I was able to provide a customer with a VAT receipt, I didn’t need anything flash just reliable and user friendly, I popped into see the guys at Eastern Cash Registers as they’ve a great reputation in Norwich. As soon as I entered I was welcomed and had a lovely greeting from Ronnie one of the ECR pooches (a gorgeous boxer pup). The service I received from Phil was excellent, nothing was too much trouble and I was shown a Cash Register that was perfect for what I needed and at a great price! Phil got the machine prepared for me and I collected it later that day. First class service is what I provide to all my lovely customers and that’s certainly what I received from the guys at ECR. I would recommend them to any business. Thank you ECR”

“We at Missy’s Hair have been delighted with our brand new EPOS till system which was supplied and installed by ECR. As a new startup business, the installation, technical guidance and follow up support we have received from the ECR team has been exceptional and we wouldn’t hesitate to recommend them. Thank you ECR”

“East Anglia’s Children’s Hospices (EACH) has been associated with Eastern Cash Registers (ECR) for over 20 years, having purchased the tills from them for our four original shops near our hospice in Quidenham, Norfolk! EACH is the long standing nominated charity for ECR and they support us with free set-up, service, repair, parts and delivery for all our shops tills across East Anglia. In March 2019 we open our 36th shop and once again, ECR will be supplying our cash register. We are very grateful for their continued support. At EACH we strive to be the most loved community shop and part of that vision is to build strong relationships with trusted local firms.

“We have used Eastern Cash Registers since we first started our restaurant business in 2003. I have always found them very approachable, friendly, informative and understanding of budget constraints. This time around we made the exciting move of going for a touchscreen till. They advised, programmed and installed it then helped me through the inevitable teething problems so we ended up with a till that perfectly suits your needs. Big thanks to ECR for making it all so much easier!”

“ECR have been excellent though out our time with them. I could not recommend them highly enough.   We were using an EPoS system from a very poor company who offered us no service or support, and were running dated software. ECR came to rescue and set up a rental plan which meant we could have the EPOS system we needed quickly to support the business. Whilst we can update menus and monitor sales through the back office, if we require more complicated programming or information we just ask and it is taken care of straight away. Nothing is too much trouble and the rental cost is cheaper than the previous company for much better equipment. ECR and the systems they have put in place have proven to a valuable asset to our business.”

“ECR are a breath of fresh air! As soon as we popped into the showroom to enquire about their tills they knew instantly what was best for my business and the training was straightforward and personal to our needs. As with any new set up there were issues getting all the data onto the tills and ECR were always at hand to guide us through the details and likewise are very quick and on the ball for all updates required. A brilliant, efficient and helpful team that I would not hesitate in recommending.”

“I would like to thank you all at ECR  for the help, service and advice you gave us with our new Touchscreens and waiters hand held ordering pads. The new system is a lot clearer and my staff find it easy to use. Handheld order pads are working well, it saves a lot of time from when you take the orders and the time it takes to reach the kitchen, and staff are finding them very easy to use. A big thanks

“ECR always provides us with a prompt, friendly and reliable service. Knowledgeable staff help us with any technical difficulty we may have. Thank you ECR!”

“I approached Eastern Cash Registers one weekend via Facebook and received an immediate response. I was about to open my bar and restaurant and was looking for a reliable and trustworthy Epos business that could bespoke a system to my requirements, from that day I’ve not been let down by the team at Eastern Cash Registers. After the initial contact with Mandy, I then met Phil who provided me with a free demonstration on site. Phil’s information he provided was clear and precise and extremely informative, a decision was soon made and the Touch Screens were programmed, installed and my staff were trained. I purchased two Touch Screens along with the brilliant Touch Office Web. The support that I have received each time I have called the office has been first class, Kurt one of the IT Team there has helped me and given advice on numerous occasions. So I can’t thank them all enough, and advise anyone in the hospitality business looking for a new system to contact these guys. Thank you ECR”

BUSINESS OWNERS USING PDQ MACHINES YOU NEED THIS COMPANY IN YOUR LIFE!  Eastern Cash Register to the rescue 📠📠📠 At Charisma Beauty we love to run out of till roll 🙃 Thank goodness for a amazing local business to save our butts! Delivery within 55 minutes of my damsel in distress call plus …. best prices I have ever found! WIN WIN Thank you.

“We are thrilled to be working with Eastern Cash Registers.  They are professional, reliable and user friendly along with a friendly and helpful support team”

“In 2015 we approached ECR regarding a new system for our new venture Groundhog DIY in Poringland.  It had to be the right package providing us with all the information we would be needing from accurate Daily/Monthly figures/Stock levels etc. After initial contact was made, we had an appointment to meet Phil at the Norwich showroom, we were extremely warmly greeted and guided towards the system that was perfect for us, once the decision was made the gentle transition with the programming began. Phil & Andrew carried out the installation and our staff were trained on the same day, at no time was it ever an issue when we needed further training or advice with small teething problems which we expected with a new venture of this scale. It’s been over two years now since the system was installed and I certainly would advise anyone looking for a great system and first class service to contact the team at ECR.

“I have had the pleasure of using the services of ECR over a number of years and on every occasion the staff have gone the extra mile to ensure that we have everything we need. All staff are friendly,flexible and willing to help, no matter what the request and the after sales service is exemplary with quick responses and always a can do attitude. I would have no hesitation in recommending ECR for all things related to cash registers, PDQ’s, and support for payments of any kind. Kind regards and sincere thanks”

“Wish I had found them sooner! I would not hesitate in recommending ECR. After our bad experience with another Epos company, ECR were an absolute blessing. They were so helpful and couldn’t do enough for us. They came when it was convenient for us and made sure we had training and were confident with the system before we went live. The staff are finding the till easy to use and we have no fear of the screen stalling as it did before. Finding ECR has lifted a weight from our shoulders after a horrendous year with an online company whose product crashed constantly. The service here is 100% don’t even think about going anywhere else! Thank you ECR for all your help.”

“The whole experience working with ECR has been very positive from concept to final delivery and installation of our new EPOS system. It was and still is a pleasure to work with the ECR team. Thanks

“We have been working with ECR for over 14 years now and they have been extremely supportive with new set ups and existing systems.  Most recently they installed one of their Yuno Touch Screen, along with a Thermal Printer and a Kitchen Printer into Season Seafood and Grill which Josh kindly trained us on and made sure we were happy with everything, amending little issues on site before leaving, he has a very approachable and friendly manner and never makes you feel you are asking stupid questions! A few weeks later, as with all new systems and staff, we experienced a ‘hiccup’ on a weekend, it was obvious the till was not going to function for that service, reluctantly I picked up the phone not expecting a response, I was wrong! Patiently and politely! I was guided through the issue we were having and before I knew it we were up and running. As always great service, extremely friendly and even work when the hospitality industry needs them most. Thank you ECR for your continuous professional service!”

“I called ECR to order our till for our Christmas tree shop here on the Salle estate. Straight from the off, everyone I spoke with at ECR were very helpful. I was talked through what information was needed for them to program the till, which I sent over the following day.  Picking up the till was easy and trouble free, and I was shown how the till worked before taking it away which was really helpful. We had one problem when the till froze one evening, but the guys at ECR came in an hour earlier the next morning to get it fixed before our shop opened. This was really appreciated and helped avoid a big problem for us! Would recommend to anyone needing to hire a till. Top service!

“We have 3 Touch Screens, 2 are in the takeaway part of the shop and one is in our restaurant.  For at least 30 years we have been supplied cash registers by Eastern Cash Registers, in the last 5 years we have upgraded to Touch Screens, since having the new Touch Screens installed they have enhanced the running of my business, providing a smoother & faster transaction between ourselves and our valued customers. This could not have been achieved without the support from Eastern Cash Registers, the team at the Norwich based office are always at hand when needed. Our staff were all trained on the new systems by the engineer who installed them, installation day was arranged at a convenient time to our business and did not disturb the running of my business at all. Many times we have run out of receipt and credit card rolls and after one call to Eastern Cash Registers the were promptly delivered, that’s the kind of service we need. So I would recommend anyone in the business requiring new systems to give these guys a call, I praise them for their knowledge, professionalism and first class service. Thank you

“At Kerrison Toys we have been involved with ECR for almost 40 years and in that time we have seen great changes within Epos and stock management.  The service from ECR has been 1st class & the support & aftercare service has always been extremely good, I highly recommend Eastern Cash Registers to any small or large retail business. Many Thanks ECR”

“I have found the service from ECR to be exemplary.  From the first meeting where I called into the showroom I was put at ease and everything was explained to me in a way that was accessible to me who had not used an epos system before. I was able to make specific requests about my new till and my business requirements all of which were met easily. My till was installed quickly and professionally and any issues in the following weeks were also dealt with straight away. Josh has been able to trouble shoot any issues either over the phone or by coming in to help me out personally. Both me and my staff have been able to adapt to the new system seamlessly and we now wonder how we managed without it! I chose ECR as I have used them in the past and the added support of having them practically on my doorstep was a huge incentive. I would recommend them without hesitation.”

For a few years now myself & Haley have been provided with outstanding service from Phil & his team at ECR. Their knowledge of the needs required in this industry is phenomenal. With the extremely difficult time we, as many have been through in the last 18 months, ECR have been there and shown exceptional support. Now as we eventually are coming through the other side , we wanted to just say thank you to the guys at ECR for your continued support & genuine service you provide to myself and the staff at Jay Jays .

We would highly recommend ECR to any catering and hospitality business.  We found ourselves in a bit of a pickle with a software package which wasn’t best suited to the business needs, we called ECR and within days we were looking at prototype software on one of our tills. The relief in getting a system that worked for us and that was easy to understand and use was immense, especially as we are a fledgling business the tills became one less thing to worry about. On the day of installation Josh came down and went through everything with us, from basic till programming to putting our logo on the screen and receipt. No question or request has been too big or small. Everyone has been incredibly helpful and we can not thank you enough.”

The Murderers Public House  Used ECR for more years than I care to remember, but for good reason. Local independent business brings exceptional quality and service. I rang up on a Friday as I'd run out of PDQ rolls and desperate for them for a busy weekend, they arrived within the hour! Last year we needed a replacement hand server- again it arrived , installed and programmed within a couple of hours.  If your business wouldn't work without the tills you use, then consider if they break! Consider ECR- local, independent and friendly service.

ECR have been brilliant, from initial setup to after sales support & developing a loyalty scheme. I would highly recommend their services & look forward to working with them in the future, to develop our business further. ECR is a great Norfolk business!

We have now worked with ECR for over 3 years and in that time we have expanded our business dramatically nearly doubling our setup.Each request has been met with a fantastic level of support.With the complexity of our setup we required and received great communications,guidance and patience from the ever willing and conscientious engineers.We now have a system and maintenance from ECR that compliments our service and assists us in our plans to improve. Many Thanks ECR.

We have dealt with ECR for the past ten years and been very happy with the service. They have always been efficient, reliable and helpful. If I have a problem I phone ECR and a technician always calls me back, often being able to resolve the issue over the phone.

The Imperial Hotel in Great Yarmouth has been a customer of ECR since before I joined the business in 1984. Supplying us with both Cash Registers, a hotel billing machine and more recently Touch Screens with wireless applications. They have always provided us with a high level of service and they have been very patient with us introducing new technoligies into the hotel. We would certainly recommend ECR as a supplier to any potential new customer.

Reedham Ferry are a family run business since 1949. We are very pleased to be associated with ECR, business has been conducted with charm, professionalism and excellent service has been given at all times by Eastern Cash Registers sales team and technicians.

I would recommend ECR to anyone who needs a complete till and stock control system in the licensed trade. The after sales service is second to none. ECR provide us with the most valuable business software/hardware we have EVER purchased, they have completely surpassed our expectations .

I have been dealing with Eastern Cash Registers for over 16 years and have been very happy with the service that ECR have given. We have always found the engineers most helpful with installations and service of our systems.

A very big thankyou to all at ECR, especially for your help in installing our Touch Screens in our newly refurbished Cafe. We are really pleased with the changes it has made to the service in our Cafe, we found the service from ECR to be speedy & efficient & we very much look forward to a future business relationship with ECR for many years to come, Thanks once again.