When storing an order or completing a sale, I get an error that my printer isn’t connected. What do I do?

The most common reason for a printer not being found when trying to print a receipt or ticket is that the connection has come loose. 

To remedy this, check all connections in the back of your POS system and re-plug them if you’re unsure, this also includes any cable that is connecting your POS to a network such as a switch box, as your POS might be using another terminal to communicate to the printer.

If the problem persists after performing these steps, please contact us on 01603 610559.