Case Studies from some of our existing clients

 

“In 2015 we approached ECR regarding a new system for our new venture Groundhog DIY in Poringland. groundhog diy poringland

It had to be the right package providing us with all the information we would be needing from accurate Daily/Monthly figures/Stock levels etc.

After initial contact was made, we had an appointment to meet Phil at the Norwich showroom, we were extremely warmly greeted and guided towards the system that was perfect for us, once the decision was made the gentle transition with the programming began.

Phil & Andrew carried out the installation and our staff were trained on the same day, at no time was it ever an issue when we needed further training or advice with small teething problems which we expected with a new venture of this scale.

It’s been over two years now since the system was installed and I certainly would advise anyone looking for a great system and first class service to contact the team at ECR.

Regards

Geoff & Claire”

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“Piano Tearoom opened its doors on 1st July this year 2017

We needed a Cash Register, nothing fancy, but we definitely wanted a company that would be able to give us back up support.

The team at ECR are super friendly and offer reassuring telephone advice when we have made several mistakes on the till or need help with a transaction.

The prices of a cash register were really reasonable too – cheaper than you would expect.

A lovely team to work with, well done ECR and they’ve the cutest boxer puppy named Ronnie!

Regards

Kim Christofi”

Piano Tearoom at Ketteringham Hall
Church Road, Ketteringham
Wymondham, NR18 9RS

belgian monk in norwich

“I have been using ECR for my restaurant/bar cash registers, supplies and service requirements for over 15 years.  I am always provided with a professional and efficient service, both over the telephone and in person.  A prompt call-out service is received, on any call I should make, meaning any problems I encounter are smoothly dealt with.  I would have no hesitation in recommending ECR to any prospective customer.”

Linda – The Belgian Monk.

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“I have had the pleasure of using the services of ECR over a number of years and on every occasion the staff have gone the extra mile to ensure that we have cambridge roareverything we need.

All staff are friendly,flexible and willing to help, no matter what the request and the after sales service is exemplary with quick responses and always a can do attitude.

I would have no hesitation in recommending ECR for all things related to cash registers, PDQ’s, and support for payments of any kind.

Kind regards and sincere thanks”

Gary Winter
Event Manager
Cambridge Roar Ltd

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Waffle House Norwich waffle house norwich

“In October 2010 I approached ECR regarding Touch Screens in The Waffle House in Norwich. The advice and constant support I have received has been first class.

My staff were trained and installation was completed by Phil, within this period of time we have had many menu changes and this has all been dealt with extreme promptness and professionalism and respect for extreme busy times in the restaurant.

There is a choice of Epos Providers around, but Eastern Cash Registers came with glowing references in the hospitality trade.

18 months ago ECR added a ordering screen to my restaurant which has enhanced the smooth running beyond all my expectations.

So myself and my business partner Nigel would recommend ECR highly.

Many thanks to Phil and all the staff at ECR for your constant support.”

Regards

Ben

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“Wish I had found them sooner!angel inn larling norfolk

I would not hesitate in recommending ECR. After our bad experience with another Epos company, ECR were an absolute blessing. They were so helpful and couldn’t do enough for us. They came when it was convenient for us and made sure we had training and were confident with the system before we went live. The staff are finding the till easy to use and we have no fear of the screen stalling as it did before. Finding ECR has lifted a weight from our shoulders after a horrendous year with an online company whose product crashed constantly. The service here is 100% don’t even think about going anywhere else! Thank you ECR for all your help.”

Lorraine

The Angel Inn

“The whole experience working with ECR has been very positive from concept to final delivery and installation of our new EPOS system.cafe main cromer

It was and still is a pleasure to work with the ECR team.

Thanks

Mark, Café Main, Cromer.

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“We have been working with ECR for over 14 years now and they have been extremely supportive with new set ups and existing systems. seasin in wells

Most recently they installed one of their Yuno Touch Screen, along with a Thermal Printer and a Kitchen Printer into Season Seafood and Grill which Josh kindly trained us on and made sure we were happy with everything, amending little issues on site before leaving, he has a very approachable and friendly manner and never makes you feel you are asking stupid questions!

A few weeks later, as with all new systems and staff, we experienced a ‘hiccup’ on a weekend, it was obvious the till was not going to function for that service, reluctantly I picked up the phone not expecting a response, I was wrong!

Patiently and politely! I was guided through the issue we were having and before I knew it we were up and running.

As always great service, extremely friendly and even work when the hospitality industry needs them most.

Thank you ECR for your continuous professional service Happy 2017!”

Regards
Rachael Parke
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“I called ECR to order our till for our Christmas tree shop here on the Salle estate. Straight from the off, everyone I spoke with at ECR were very helpful. I was talked through what information was needed for them to program the till, which I sent over the following day. salle farms logo

Picking up the till was easy and trouble free, and I was shown how the till worked before taking it away which was really helpful. We had one problem when the till froze one evening, but the guys at ECR came in an hour earlier the next morning to get it fixed before our shop opened. This was really appreciated and helped avoid a big problem for us!

Would recommend to anyone needing to hire a till. Top service!

Kind Regards

Tom Barwick
Head Gardener and Christmas tree shop manager
Salle Farms Company

T 01603 870499
M 07833636163
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“We have 3 Touch Screens, 2 are in the takeaway part of the shop and one is in our restaurant. Chip Inn Long Stratton

For at least 30 years we have been supplied cash registers by Eastern Cash Registers, in the last 5 years we have upgraded to Touch Screens, since having the new Touch Screens installed they have enhanced the running of my business, providing a smoother & faster transaction between ourselves and our valued customers.

This could not have been achieved without the support from Eastern Cash Registers, the team at the Norwich based office are always at hand when needed.

Our staff were all trained on the new systems by the engineer who installed them, installation day was arranged at a convenient time to our business and did not disturb the running of my business at all.

Many times we have run out of receipt and credit card rolls and after one call to Eastern Cash Registers the were promptly delivered, that’s the kind of service we need.

So I would recommend anyone in the business requiring new systems to give these guys a call, I praise them for their knowledge, professionalism and first class service.

Thank you

The Chip Inn
Long Stratton”

Yaxham Waters │Farm Shop │Farm Café │Holiday Park │Fishing Lakes yaxham waters

ECR have recently installed an EPOs system in both our Farm Shop and Café. The system has been tailored specifically for our needs and works brilliantly. In our café we use a hand held ordering device which is easy to use as well as an excellent timesaver.

The customer service we have received has been outstanding. There is always someone on the end of the phone to help. The tech guys explain everything in plain English – They make things very easy to understand, they never have a problem with going over things again if required either!

Kind regards,

Susan Bateman

Administration and Human Resources Manager

www.yaxhamwaters.co.uk

 

“At Kerrison Toys we have been involved with ECR for almost 40 years and in that time we have seen great changes within Epos and stock management. kerrison toys norwich

The service from ECR has been 1st class & the support & aftercare service has always been extremely good, I highly recommend Eastern Cash Registers to any small or large retail business.

Many Thanks ECR

Regards

Steve Kerrison

Kerrison Toys
352 Aylsham Road
Norwich

www.kerrisontoys.co.uk

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“I have found the service from ECR to be exemplary. golden star pub norwich

From the first meeting where I called into the showroom I was put at ease and everything was explained to me in a way that was accessible to me who had not used an epos system before.

I was able to make specific requests about my new till and my business requirements all of which were met easily. My till was installed quickly and professionally and any issues in the following weeks were also dealt with straight away.

Josh has been able to trouble shoot any issues either over the phone or by coming in to help me out personally. Both me and my staff have been able to adapt to the new system seamlessly and we now wonder how we managed without it!

I chose ECR as I have used them in the past and the added support of having them practically on my doorstep was a huge incentive.

I would recommend them without hesitation.”

Elizabeth
Golden Star Norwich

www.goldenstarnorwich.co.uk

“Dear Mandy & ECR craft burger cromer logo

I’m not really one for change but switching from EPOS to ECR was made easy with the help of Daniel & Josh, I told them a time and date I needed things to be changed and I even changed my menu the same day.

Of course we had creases to iron out but having someone on the end of the phone or email within minutes makes life so much easier when or if there is an issue.

I am able to access my tills from my mobile so if I’m away from my business I always know what’s going on which keeps my mind at ease.

Josh has been out many times for me to show me things I didn’t know (me and technology are slow together) but within a month I was on my computer and tills changing things I needed to with ease.

I look forward to working with ECR in the future for my plans I have and hope to continue a great working relationship and friendship I feel we now have.

I have already and will continue to highly recommend ECR to friends and other businesses.

Thanks Guys!”

Andrew Hubbard

Director
Craft Burger in Cromer

www.craftburgercromer.co.uk

jay jays at the beach logo

ECR Has provided me once again  with first class service, I’ve recently this year upgraded my systems consisting of two Touch Screens & Kitchen Printers, I have an extremely busy Café/Bistro in Gorleston and having the reliability of these touch screens and the support from Phil & Josh at ECR has been amazing, Having the service from ECR for a few years now and knowing assistance is at hand even out of hours as they man a emergency service for their customers over the weekends is priceless ..Many Thanks ECR.

Regards

Jay Formosa

www.jayjaysatthebeach.com/

“Extremely pleased with the service I have received from ECR.the apiary harleston logo

I can’t express enough how this system has enhanced my business.

The Touch office web is brilliant.

And I would suggest ECR to anyone wanting  great service and looking to upgrade their system.

Thanks ECR 

Regards Mike

Proprietor – The Apiary

www.apiaryharleston.com/

We would highly recommend ECR to any catering and hospitality business. logans logo

We found ourselves in a bit of a pickle with a software package which wasn’t best suited to the business needs, we called ECR and within days we were looking at prototype software on one of our tills.

The relief in getting a system that worked for us and that was easy to understand and use was immense, especially as we are a fledgling business the tills became one less thing to worry about.

On the day of installation Josh came down and went through everything with us, from basic till programming to putting our logo on the screen and receipt. No question or request has been too big or small.

Everyone has been incredibly helpful and we can not thank you enough.”

Regards

Naomi
Logan’s

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The Murderers Public House murderers norwich logo

Being a local independent business, it’s essential that we support other local independent business’.

ECR have supplied us with our till requirements for over 20 years and their product knowledge, aftercare, competitive prices and friendly, professional service is the reason why we go back.

Regards

Philip Cutter

www.themurderers.co.uk

SMART MENSWEAR smartwear logo

We support Eastern Cash Registers for their on-going commitment to our business.

And most of all your service at ECR is excellent.

We highly recommend Eastern Cash Registers for all your business requirements.

www.smart-menswear.co.uk

To all the staff at ECR

Great Service, prompt, friendly, helpful.RAILWAY TAVERN

Terrific suggestion to place the till on the actual bar, massive improvement to service, easier for my staff to keep contact with customer while serving.

Also the aftercare service from ECR  is excellent.

I would defiantly recommend ECR.

Many Thanks to the Team…

Tracey & Dave

The Railway Tavern. Poringland, Norwich.

I’ve experienced a number of different tills and systems from various suppliers , and was nervous of trying yet another variety by going to ECR following my appointment at Audley End MiniatureAudley End Miniature Railway logo Railway.

This was also the first time I would be using the same system and supplier for admissions, retail and catering.

Thankfully the whole process has been a pleasure.  ECR have a dedicated team of staff who ensured a very smooth and efficient installation, training and aftercare.  Their recommended hardware and the web based version of Touch Office have turned out perfect for our needs.

It is wonderful for equipment to consistently do what it is supposed to do.

Data collection has been faultless and easy to manage with back office reporting providing us with real time information and all the figures we require to report visitor numbers, sales type and revenue.

The railway shop now has a fully working stock management system for the first time providing accurate stock records at the press of a button.

I would thoroughly recommend calling in ECR to sort out your tills!

Bob Ottaway

Audley End Miniature Railway

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Vauxhall Holiday Park logo

ECR has Provided and maintained all our Cash Registers for many years, nothing is to much trouble for them, they have always provided us with an exceptional service, so anybody looking for Epos supplier…Look no further…ECR won`t let you down!

Regards
Ben
Catering Manager

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image of THe Hero at Burnham Overy Staithe`s logo

We have dealt with ECR for a few years now & recently we had a Touch Screen installed, we are so happy with how it has stream lined the running of our bar and the orderering of food. All training was provided by ECR  they also provide a after hours telephone support  service which provides us with great peace of mind if we ever need to contact them in the evenings or at the weekend,we would advise anybody seeking reliability & excellent after sales service to contact ECR.

Thanks Phil & Vernon for all your help!!

Regards
Ali & Robin
Proprietor

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ECR have been brilliant, from initial setup to after sales support & developing a loyalty scheme. Sugarbeat Eating House, Norwich logo

I would highly recommend their services & look forward to working with them in the future, to develop our business further.

ECR is a great Norfolk business!

Regards
Stevie
Manager

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We have now worked with ECR for over 3 years and in that time we have expanded our business dramatically nearly doubling our setup.Each request has been image of Serco logomet with a fantastic level of support.With the complexity of our setup we required and received great communications,guidance and patience from the ever willing and conscientious engineers.We now have a system and maintenance from ECR that compliments our service and assists us in our plans to improve.

Many Thanks ECR.

Regards
Carl Mann
Retail Catering Manager

We have dealt with ECR for the past ten years and been very happy with the service. They have always been efficient, reliable and helpful. If I have a problem I phone ECR and a image of the National Trust`s logotechnician always calls me back, often being able to resolve the issue over the phone.

Regards
Fiona Lilly
Office Administrator

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Excellent service and great staff. Pleasure to work with you.Grove Hotel, Cromer, Norfolk logo

Regards
Richard Graveling – The Grove Hotel, Cromer

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A Family Run Business Since 1971…image of FISH `n` CHICK `n` logo

We operate 30 sites throughout the South and South East of England and we need a company that can provide us with multi unit business solutions to everyday problems. The ability to service the needs of different units from Brighton to Gt Yarmouth is essential for the smooth operation of our growing business. Without the service, knowledge and professionalism of ECR we would not be able to provide our hardworking teams with the systems and support they deserve.

Regards
James Lipscombe
Director

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The Imperial Hotel in Great Yarmouth has been a customer of ECR since before I joined the business in 1984. Supplying us with both Cash Registers, a hotel billing machine andimage of the Imperial Hotel in Great Yarmouth Norfolk more recently Touch Screens with wireless applications. They have always provided us with a high level of service and they have been very patient with us introducing new technoligies into the hotel. We would certainly recommend ECR as a supplier to any potential new customer.

Nicholas Mobbs
Proprietor

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Reedham Ferry are a family run business since 1949. We are very pleased to be associated with ECR, business has been conducted with charm, professionalism and excellent service imageo f Reedham Ferry, Norfolk logohas been given at all times by Eastern Cash Registers sales team and technicians.
Regards
David Archer
Proprietor

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I would recommend ECR to anyone who needs a complete till and stock control system in the licensed trade. The after sales image of Waveney House Hotel in Beccles, Suffolkservice is second to none. ECR provide us with the most valuable business software/hardware we have EVER purchased, they have completely surpassed our expectations .

Michael Court
Hotel Manager

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We have worked with Eastern Cash Registers for several years now and they were the obvious choice when upgrading our till system recently. image of Theatre Royal Norwich, a client of Eastern Cash RegistersThe  service is swift and efficient; the support reliable and consistent and the staff make great efforts to find and supply the products best suited to our needs.
Matthew Piper,
Front of House Manager

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I have been dealing with Eastern Cash Registers for over 16 years and have been very happy with the service that ECR have given.We have always found the engineers most helpful image of Great Yarmouth Pleasure Beach logowith installations and service of our systems.

Regards,
Albert Jones
Proprietor

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A very big thankyou to all at ECR, especially for your help in installing our Touch Screens in our newly refurbished Cafe. We are really pleased image of The Terrace Cafe, Norwich logowith the changes it has made to the service in our Cafe, we found the service from ECR to be speedy & efficient & we very much look forward to a future business relationship with ECR for many years to come,
Thanks once again.

Regards,
Russ & Ruth Bates
Proprietors

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Here at Don Pasquale in Cambridge we have been ECR clients for many years, more than I care to remember. We have always received swift and attentive service for our tills and image of Don Pasquale, Cambridge logowhen we decided to upgrade our system it seemed the natural choice. We have not been disappointed – service is still excellent and worth every penny!”

Don Pasquale Proprietors

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ECR made a very complicated decision easy by being so helpful and supportive throughout the buying process, from showing the system off to the after sales support!image of Bellina Chocolate House of Cambridge logo

Great company, Great people and Great product!

Would definitely recommend ECR over the other EPOS companies out there!

Amit Lodhia

Bellina Chocolate House of Cambridge

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I find ECR  as a company magnificiant. Nothing is ever to much trouble, the Sales Team, engineers & telephone support team are always willing & happy to help me from the smallest image of Stazione Restaurant, Cambridge logoof issues to upgrading my systems providing me with a smooth transition and no interruption to my very busy restaurant.

I advise anybody looking for top class service  to go no further than ECR.

A Attia Stazione

Owner/Managing Director

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